Privacy Policy
Raja and the Whales – Whale and Dolphin Watching & Water Sports
Last updated: 31 July 2026
Raja and the Whales (“we”, “us”, “our”) operates the website https://rajaandthewhales.com and related booking services for whale and dolphin watching and water sports in Mirissa, Sri Lanka.
This Privacy Policy explains what personal information we collect, how we use it, how we share it (including with our payment provider PayHere), and the choices you have. By using our website or submitting a booking / quote request, you agree to this policy.
1. Who we are
| Business name | Raja and the Whales |
| Business activity | Whales and Dolphin Watching and Water Sports |
| Owner | Rendage Sameera Madushanka (also known as Raja) |
| Business registration number | මා/10/4165 |
| Business address | Mirissa Harbor Road, Mirissa, Sri Lanka |
| Website | https://rajaandthewhales.com |
| rajaandthewhales@gmail.com | |
| Phone | +94 77 695 3452 |
| Booking phone | +94 71 333 1811 |
2. Information we collect
2.1 Information you provide
When you contact us, request a quote, or book a tour, we may collect:
- Full name
- Email address
- Phone number
- Passenger details (name, nationality, passport number) for adults and children
- Tour date and number of passengers (adults, children, infants)
- Pickup preferences and, where applicable, accommodation name and address / map link
- Any message or other details you voluntarily send via forms or email
2.2 Payment information
Online payments are processed by PayHere (PayHere (Private) Limited).
- Card numbers, CVV, and bank credentials are entered on PayHere’s secure payment pages and are not stored on our servers.
- We may receive and store: payment status, amount, currency, order / booking reference, PayHere payment ID, and related transaction metadata needed to confirm your booking.
For PayHere’s own practices, see: https://www.payhere.lk/privacy
2.3 Technical information
When you browse our site we may automatically collect:
- IP address, browser type, device information
- Pages visited and approximate timing
- Cookies or similar technologies needed for site function (and, if used later, analytics)
3. How we use your information
We use personal information to:
- Process bookings, quote requests, and payments
- Confirm tours, send booking / payment confirmations, and communicate schedule or pickup updates
- Prepare passenger manifests / reports required for tour operations and applicable authorities (e.g. coast guard / harbour procedures)
- Provide customer support and respond to enquiries
- Improve our website and services
- Comply with legal, tax, accounting, and regulatory obligations
- Prevent fraud and protect the security of our systems and customers
We do not sell your personal information.
4. Legal bases (where applicable)
Depending on applicable law (including Sri Lanka’s Personal Data Protection Act where relevant), we process data because:
- It is necessary to perform a contract with you (booking / payment)
- You have given consent (e.g. contact form, marketing if you opt in)
- We have a legitimate interest in operating and securing our business
- We must comply with a legal obligation
5. Sharing of information
We may share information with:
| PayHere | Process online payments securely |
| Email / hosting providers | Operate the website and send transactional emails |
| Crew / operations staff | Run the booked tour and manage pickups |
| Authorities | Where required by law or for maritime / safety compliance (e.g. passenger lists) |
| Professional advisers | Legal, accounting, or auditors, under confidentiality |
We only share what is reasonably necessary for these purposes.
Third-party services (including PayHere) have their own privacy policies. We encourage you to read them.
6. International transfers
PayHere and other service providers may process data in Sri Lanka and/or other countries. Where data is transferred, we take reasonable steps to ensure appropriate safeguards consistent with applicable law.
7. Data retention
We keep personal data only as long as needed for the purposes above, including:
- Booking and passenger records for operational, safety, and legal retention periods
- Payment / transaction records as required for accounting and dispute handling
- Enquiry emails until the matter is resolved, then for a reasonable period
You may ask us to delete data earlier where the law allows (see Your rights).
8. Data security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. Payment card data is handled by PayHere on PCI-aware infrastructure; we do not store full card details on our website.
No method of transmission over the Internet is 100% secure. Use the site at your own risk to that extent.
9. Cookies
We may use essential cookies required for the website and booking flow to function. If we use analytics or marketing cookies in future, we will update this policy and, where required, obtain consent.
You can control cookies through your browser settings.
10. Children’s privacy
Our tours may include children travelling with adults. We collect children’s passenger details only as needed for the booking and safety / regulatory purposes, provided by the parent or guardian who submits the booking. We do not knowingly market directly to children.
11. Your rights
Subject to applicable law, you may request:
- Access to the personal data we hold about you
- Correction of inaccurate data
- Deletion of data (where we are not required to keep it)
- Restriction of, or objection to, certain processing
- Withdrawal of consent where processing is consent-based
To exercise these rights, contact us using the details in section 14. We may need to verify your identity before responding.
12. Third-party links
Our website may link to third-party sites (including PayHere checkout). We are not responsible for their content or privacy practices.
13. Policy updates
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after changes means you accept the updated policy.
14. Contact us
Questions about this Privacy Policy or your personal data:
Raja and the Whales
Mirissa Harbor Road, Mirissa, Sri Lanka
Email: rajaandthewhales@gmail.com
Phone: +94 77 695 3452 · Booking: +94 71 333 1811